Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Report an external fraud
Report fraud by someone outside bunq, such as a suspicious seller, buyer, or third party.
Report an external fraud
Report fraud by someone outside bunq, such as a suspicious seller, buyer, or third party.
Report an external fraud
Report fraud by someone outside bunq, such as a suspicious seller, buyer, or third party.
We process the information you provide here to investigate and prevent fraud targeting bunq customers.
Lawful basis: Article 6(1)(c) GDPR — legal obligation under anti-money-laundering and fraud-prevention rules — and Article 6(1)(f) GDPR — legitimate interest in protecting our customers and their funds.
The retention period and full details on your data subject rights are available in our privacy policy.
Frequently Asked Questions
Find clear answers about contact report external fraud and where to go next.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Frequently Asked Questions
Find clear answers about contact report external fraud and where to go next.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Frequently Asked Questions
Find clear answers about contact report external fraud and where to go next.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.