1. Introduction

At bunq, we’re proud to be the bank of The Free – building a world where banking is easy, inclusive, and open to everyone. Accessibility isn’t just a box we tick. It’s a continuous journey we’re committed to, ensuring that our products and services work for all people, regardless of ability, background, or device.

This accessibility statement covers all bunq platforms: our mobile apps (iOS, iPadOS, and Android), web app, and bunq.com. Here you'll find where we stand on digital accessibility as of August 2026, and the steps we're taking to make bunq better for everyone.

2. Key actions on the bunq iOS, Android, and web app

The bunq app is the one place to get all your banking done — spend, save, budget, and invest, all without switching apps.

Here's how to find anything in the bunq apps fast:

• Access your legal documents in seconds
  From the Home Tab, tap your profile picture in the top left corner. Scroll down to Settings, then to About — you'll find all the important documents at the bottom, including the Privacy & Cookie Statement, Terms & Conditions and more.

• Open and manage your bunq account with ease
  From the Home Tab, scroll down to Bank Accounts and tap 'Add an extra Bank Account'. Select an account type, fill in the necessary details, and follow the steps.

• Start trading crypto and stocks, right from your bunq app
  From the Home Tab, go to the Crypto or Stocks tabs. Select what you’d like to trade, follow the steps, and you’re all set.

3. Key actions on bunq.com

bunq.com is your first stop for discovering what bunq is all about. It’s where you can explore our values, products, and the many ways we work to make life easy for you — without logging in or needing the app.

Here's how to find anything on bunq.com fast:

• Explore our products and services
  Open the menu at the top of any page. Choose Personal, Business or Company and explore who we are and what we have to offer, including features like Stocks and Crypto.

• Access legal documents
  Scroll to the footer of any page to find our Privacy Statement, Accessibility Statement, Cookie Statement and more.

• Ready to open or manage your account?
  Your bunq account lives in the app. Head to web.bunq.com, the bunq iOS or Android app, log in (or sign up), and you'll be guided through the process step-by-step.

4. How bunq iOS, Android, web app, and bunq.com meet accessibility guidelines

We’re happy to report that:

bunq iOS, Android, web app and bunq.com meet accessibility standards as of August 2026.

Digitaal Toegankelijk performed a full audit of bunq iOS, Android, and web environments App in April 2025. Using sample checks, our partner identified where we could do better - especially around keyboard navigation, ARIA labels (used by screen readers), and voice over. The WCAG 2.1 AA standard was used as a baseline for the review. Our iOS, Android and Web Dev Teams worked through these findings to improve user’s experience across the site.

Using bunq.com you can:

• Zoom in and out without restriction

• Navigate using just your keyboard

• Use modern screen readers and voice recognition software

• Access legal documents in an accessible PDF and/or HTML format

Using bunq iOS and Android you can:

• Increase the size of text and buttons using iOS and Android native accessibility features in your phone settings

• Navigate using just your on-screen keyboard

• Use modern screen readers and voice recognition software

• Access legal documents in an accessible HTML format

Using the bunq web app you can:

• Zoom in and out without restriction

• Navigate using just your keyboard

• Use modern screen readers and voice recognition software

• Access legal documents in an accessible format

But we’re not stopping there.

5. How do we move forward for even better accessibility of bunq iOS, Android, web app, and bunq.com?

We’ve also looked beyond the bunq apps and web environments.

• Our user support experience (like chat, emails, and our SOS Hotline) was assessed to make sure it’s just as accessible when things don’t go as planned.

• As our website and apps continuously evolve, we're committed to meeting WCAG 2.1 AA and EN 301 549 accessibility standards every step of the way.

• bunq ensures that its banking services information is presented in clear and understandable language, without exceeding a level of complexity superior to level B2 under Common European Framework for Languages [CEFR].

6. How we keep accessibility a part of everything we do

At bunq, accessibility isn’t an afterthought — it’s part of the design. That’s why we build with accessibility by design as our guiding principle. Every element of the app and web environments — content, code, and communication — is built with inclusion from the ground up.

Here’s how we keep accessibility alive over time:

• Since Q1 2026, we perform annual control tests to ensure the way we govern accessibility continues to meet high standards.

• We implemented the Accessibility Quality Assurance Process to run ongoing automated accessibility scans. That way, we can spot and fix issues fast — before you ever notice them.

Our journey toward full accessibility is ongoing, and we're committed to improving with each step. We’re building a digital banking experience that works for everyone — and we mean everyone.

7. Feedback

At bunq, we believe banking should work for everyone. That’s why your feedback matters — especially if something on bunq iOS, Android, web app or bunq.com isn’t accessible to you. If you experience any barriers or accessibility issues:

• Reach us via the in-app support chat — tap your profile picture in the top left corner of the Home tab and scroll down to 24/7 Support. Our team is ready to listen and help.

• Send us an email at support@bunq.com and let us know what’s not working.

• Report a bug by simply taking a screenshot in the iOS or Android app and following the steps.

We treat accessibility reports with care and urgency. Once you reach out, we’ll:

• Review your feedback thoroughly.

• Keep you updated on what we’re doing to fix it.

• Resolve it and let you know when it's fixed.

Together, we’ll make sure bunq stays easy to use for everyone, including you.