We use fraud monitoring, strong login controls, and extra safeguards when something looks off. Instant Notifications alert you to payments so you can act quickly.
Report an hack
Tell us if you think someone else has accessed your bunq account or changed your details.
Report an hack
Tell us if you think someone else has accessed your bunq account or changed your details.
Report an hack
Tell us if you think someone else has accessed your bunq account or changed your details.
We process the information you provide here to investigate suspected unauthorised access to your account and protect you from further harm.
Lawful basis: Article 6(1)(c) GDPR — legal obligation under security incident response rules — and Article 6(1)(f) GDPR — legitimate interest in protecting our customers and their funds.
The retention period and full details on your data subject rights are available in our privacy policy.
Frequently Asked Questions
Find clear answers about contact report hacked account and where to go next.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
Yes, your money is safe with bunq. bunq operates under a full European banking license from De Nederlandsche Bank (DNB). Eligible deposits are covered by the Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
In the bunq app you can reset your Security Code, block cards, review linked devices, and reach SOS Support if you suspect unauthorized access. Use Profile → Security for account protection settings.
bunq doesn’t use passwords. Log in with your phone number and Security Code, or enable biometric login under Profile → Settings → Security. On a new device you’ll verify your identity again for safety.
Open Profile → Support for 24/7 in-app chat. For urgent card or access issues, call the SOS line shown in the app (+31 20 808 3666). You can also email support@bunq.com from your linked address.
Frequently Asked Questions
Find clear answers about contact report hacked account and where to go next.
We use fraud monitoring, strong login controls, and extra safeguards when something looks off. Instant Notifications alert you to payments so you can act quickly.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
Yes, your money is safe with bunq. bunq operates under a full European banking license from De Nederlandsche Bank (DNB). Eligible deposits are covered by the Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
In the bunq app you can reset your Security Code, block cards, review linked devices, and reach SOS Support if you suspect unauthorized access. Use Profile → Security for account protection settings.
bunq doesn’t use passwords. Log in with your phone number and Security Code, or enable biometric login under Profile → Settings → Security. On a new device you’ll verify your identity again for safety.
Open Profile → Support for 24/7 in-app chat. For urgent card or access issues, call the SOS line shown in the app (+31 20 808 3666). You can also email support@bunq.com from your linked address.
Frequently Asked Questions
Find clear answers about contact report hacked account and where to go next.
We use fraud monitoring, strong login controls, and extra safeguards when something looks off. Instant Notifications alert you to payments so you can act quickly.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
Yes, your money is safe with bunq. bunq operates under a full European banking license from De Nederlandsche Bank (DNB). Eligible deposits are covered by the Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
In the bunq app you can reset your Security Code, block cards, review linked devices, and reach SOS Support if you suspect unauthorized access. Use Profile → Security for account protection settings.
bunq doesn’t use passwords. Log in with your phone number and Security Code, or enable biometric login under Profile → Settings → Security. On a new device you’ll verify your identity again for safety.
Open Profile → Support for 24/7 in-app chat. For urgent card or access issues, call the SOS line shown in the app (+31 20 808 3666). You can also email support@bunq.com from your linked address.